Shipping information
1. DHL is our logistics partner
Your order will be delivered to your specified delivery address by DHL as the shipping service provider. It is not possible to address your order to PO boxes or post office boxes. Unfortunately, we do not offer express delivery and this is not available at extra cost.
When your delivery is handed over to DHL, we will inform you of the dispatch by e-mail.
2. Which delivery locations are possible for online orders?
If you have already ordered from us, your delivery address is stored under your personal data in your customer account. You can view and change it here at any time. It is possible to enter a different delivery address and have your order delivered to an address of your choice.
3. Where are orders dispatched from?
All orders are dispatched from our warehouse in Nuremberg to the following address:
TOPCO Retail Logistik GmbH & Co. KG
C/O HILTL Hosen-Manufaktur
Kirchhoffstr. 5
90431 Nürnberg
GERMANY
4. What are the shipping costs?
We ship free of charge for deliveries within Germany.
Deliveries to EU countries: €7.49 €
Deliveries to non-EU countries (incl. Switzerland): €14.20
5. How long is the delivery time?
Delivery usually takes 2-5 working days after we have handed over your order to our shipping service provider DHL. We will inform you by e-mail as soon as your order has left our warehouse. Please note that delivery on the following day is not guaranteed. You also have the option of tracking the delivery via our parcel service provider DHL using a tracking number. If you have any questions about the delivery, please contact our customer service.
6. What do I do if the parcel has not arrived after a week?
As soon as your order has left the warehouse, you will receive a detailed dispatch confirmation by e-mail. The delivery company DHL usually needs 2-5 working days to deliver your parcel. If you have not received your parcel within the regular delivery time, please contact our customer service so that we can investigate the whereabouts of your delivery for you.
7. What do I do if the parcel/goods have been delivered damaged?
If a damaged parcel has been delivered to you, you can make a record/damage report to DHL or your nearest post office within 7 working days. Please bring your damaged parcel with you to report the damage. We recommend that you take photos of the damaged parcel and keep a copy of the damage report until the case has been finally clarified and you have been informed by DHL. Please then contact our customer service.
8. What happens if I was not present at the time of delivery and the parcel could not be delivered?
If we were unable to deliver your parcel to you, it may be left with your neighbours or stored at a post office near you for 7 working days. Please note the DHL notification in your letterbox. If you do not collect your parcel from the post office within the 7 working days, the parcel will be sent back to our warehouse. If you do not have a DHL notification in your letterbox, we would ask you to contact our customer service so that we can check the whereabouts of the parcel for you and, if necessary, make an enquiry.
